Questions: hello@charmboxco.com
Due to the personal-use, body-contact nature of jewelry, all sales are final. We do not accept returns or exchanges for change of mind, fit, color preference, or buyer’s remorse.
This includes (but is not limited to):
We strongly encourage customers to review measurements, color, and product details carefully before purchasing. Sizing guides are available on each product page; if you are unsure, please email us before ordering.
If an item arrives with a manufacturing defect (for example, a broken clasp, a missing or loose stone, or a clear material flaw), email hello@charmboxco.comwithin 72 hours of delivery and include:
If the defect is verified, we will provide one of the following at our discretion:
To receive a replacement or credit, the defective item must be returned to us in its original condition and packaging using a prepaid label we provide. Defects reported after 72 hours, or items showing signs of wear, damage, or alteration, are not eligible.
If you receive a different item than the one ordered, email hello@charmboxco.com within 72 hours of delivery with your order number and a photo of what you received. We will arrange return of the incorrect item at our cost and ship the correct item promptly.
Promotional pricing applies only to orders placed during the promotional window. We do not offer retroactive price adjustments for orders placed before or after a promotion. Discount codes cannot be combined with other offers unless explicitly stated.
If you have an issue with your order, please contact hello@charmboxco.com first. We respond to all customer inquiries within 2 business days and resolve the vast majority of concerns directly. Filing a chargeback before contacting us delays resolution and may result in your account being flagged for review on future orders.
By placing an order with CharmBox, you confirm that you have read, understood, and agreed to this Refund Policy and our Shipping Policy.
Ships in 5-7 business days