No — you can check out as a guest every time. Creating an account just saves your details so you don't have to re-enter them, lets you track orders, and keeps your order history in one place. You can sign up before checkout or add an account later.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) plus PayPal, Shop Pay, Apple Pay, and Google Pay. Buy-now-pay-later options like Shop Pay Installments may also appear at checkout if your order qualifies.

Add your items to the cart, head to checkout, and enter your code in the Discount code field, then click Apply. Codes have to be entered at checkout — we can't apply them retroactively to an order that's already been placed, and codes can't be combined with other offers unless we say otherwise.

You have a 1-hour window after placing your order to request a change or cancellation. Email hello@charmboxco.com with your order number as soon as possible.

After that hour, your order has entered fulfillment and we can no longer modify or cancel it. We also can't reroute a package once it has shipped.

Wrong address? Email us within the 1-hour window and we'll fix it. After that, if a package is returned to us as undeliverable, you can choose to pay actual reshipping costs to send it again, or take a refund of the item total minus a 15% restocking fee. Original shipping charges are non-refundable.

Two stages: processing (us preparing your order) and transit (the carrier delivering it).

• In-stock items: ship the same business day if your order is placed Mon–Fri before 12:00 PM EST. Otherwise, the next business day.
• Custom or made-to-order items: processing times vary by piece and are listed on the product page.
• Transit time is whatever you select at checkout (Standard, 2-Day, Overnight). Choosing faster shipping does not speed up the processing window.

If your order has a mix of in-stock and made-to-order pieces, we ship everything together once the made-to-order item is ready. Need the in-stock item sooner? Place it as a separate order.

We ship anywhere within the United States via USPS, UPS, and FedEx. We don't ship internationally at this time.

Don't panic — packages are sometimes scanned as delivered a little early. Try this:

• Wait 24 hours from the delivery scan. Most packages turn up within a day.
• Check with neighbors, building management, mail room, and your local post office or carrier hub.
• If it still hasn't shown up, email hello@charmboxco.com within 7 days of the delivery scan and we'll share tracking details, ship date, and last known location to help you investigate.

Claims received after 7 days from the delivery scan can't be processed.

Once a carrier picks up your package, risk of loss transfers to you. We strongly recommend adding Route shipping protection at checkout — it covers loss, theft, and damage for a small fee, and Route handles claims directly through their app, usually much faster than going through the carrier. File any Route claim at claims.route.com.

If you declined Route protection, CharmBox is not able to refund or reship packages reported lost or stolen after carrier handoff, and we don't file carrier claims on customers' behalf.

Email hello@charmboxco.com within 48 hours of delivery with your order number, a clear photo of the outer packaging, and a clear photo of the damaged item(s). Please hold onto the original mailer or box for at least 14 days. We'll issue a replacement, store credit, or refund based on the photos.

Because jewelry is a personal-use, body-contact item, all sales are final. We don't accept returns or exchanges for change of mind, fit, color preference, or buyer's remorse. This includes:

• Sized rings, necklaces, bracelets, and anklets
• Custom and personalized pieces
• Sale, clearance, and promotional items
• Gift cards

We do cover defects and wrong items received — see below.

Email hello@charmboxco.com within 72 hours of delivery with your order number, a clear photo of the defect, and a photo of the item with its original packaging.

If we verify the defect, you'll get either an identical replacement or store credit equal to the item's purchase price (our choice). The defective item must be returned in its original condition and packaging using a prepaid label we'll send you.

Defects reported after 72 hours, or items showing signs of wear or alteration, aren't eligible.

Sorry about that. Email hello@charmboxco.com within 72 hours of delivery with your order number and a photo of what you received. We'll arrange the return at our cost and ship the correct item right away.

Materials vary by style, but most CharmBox pieces use:

• 925 Sterling Silver bases for many of our solid silver pieces.
• 18k gold and silver plating with an anti-tarnish coating to keep the shine going.
• AAAA-grade Cubic Zirconia stones — the highest-quality CZ tier — on iced-out and pavé pieces.

Each product page lists the exact specs for that piece — give it a quick scan before checkout.

Processing times vary by piece and are listed on each product page. Check the product page for your specific item before ordering, especially for gifts or special dates.

Necklace lengths — most CharmBox necklaces come in 16″, 18″, and 20″:

• 16″ — sits at the base of the neck (choker-adjacent). Great for layering on top.
• 18″ — falls just below the collarbone. The most popular, everyday length.
• 20″ — sits a few inches below the collarbone. Best for layering underneath, or for a longer drop on a pendant.

If you're between sizes, go up — you can always layer a shorter chain on top.

Care — a few habits will keep your pieces looking new:

• Last on, first off. Put jewelry on after perfume, lotion, and hairspray; take it off before showering, swimming, or working out.
• Avoid water and chemicals. Chlorine, salt water, and harsh cleaners will break down plating and dull stones.
• Store dry and separate. Use the original pouch or a soft-lined box so pieces don't tangle or scratch each other.
• Wipe gently after wear with a soft, dry cloth to remove oils.