Shipping & Handling:
🚀 Expedited Shipping Note: Remember, selecting overnight or two-day shipping won’t speed up custom order processing time. For items with a 5-7 business day processing time, the chosen delivery method kicks in once they're set to go.
📦 Combined Shipping: We aim for efficiency! All items, whether they're ready the same day or need 5-7 days, ship together. If you'd prefer items shipped as they're prepared, separate your orders.
📫 Shipping Method: As a token of our appreciation, we offer complimentary USPS first-class mail shipping. Fancy an upgrade? You'll find options at checkout.
Lost or Misplaced Packages:
📍 Our Stance: It pains us to say, but once packages leave our facility, they're out of our hands. We can't shoulder responsibility for lost or stolen packages. However, we've partnered with Route, offering you a protective shield for a tiny fraction of your order total. Claims on lost, damaged, or stolen packages? Route’s got you. If you opt out of Route protection, we're afraid we can't be held liable for any mishaps.
Order Issues, Returns & Exchanges:
🔍 Defective Jewelry Notification: If your jewelry shows up with issues - be it a broken clasp, loose gems, or missing pieces - let us know within a day of delivery.
🔄 Returns and Exchanges Policy: Our hygiene commitment to you means we don't accept returns or exchanges. Once it's delivered, it's yours for keeps. We urge you to measure and ensure the right fit before buying.
We genuinely appreciate your understanding of our policies. Questions or feedback? Our customer support is all ears. Ensuring a smooth and pleasant experience for you is our top priority. Thank you for shopping with us! 🌟
💸 All Sales - Firm and Final: We'd like you to note that once a purchase is made, it's sealed. Unfortunately, we don't accept returns or exchanges.
⏱ On Cancellations: Our commitment to swift service means that once you hit 'Order', we're on it. This speed, however, means that we can't process cancellations. Double-checking before finalizing is always a good idea.
📏 Getting the Right Fit: Please ensure you've got your measurements spot on before buying. We regret that we can't accommodate returns or exchanges due to incorrect sizing.
Sensitive Skin Advisory:
🔬 Materials Overview: We advocate for a careful glance at the product details before buying. Though our products are crafted to be hypoallergenic, our hands are tied if they lead to allergic reactions or rashes. In the unfortunate event that our jewelry doesn't agree with your skin, please halt its use.
We truly appreciate your understanding of our policies. For any queries or feedback, our customer support is always ready to assist. We prioritize your comfort and satisfaction in every transaction. Thank you for choosing us! 🌟